Q. How do purchase my order on the site?
To order your purchase :-
Q. What are the payment methods available?
ECO-friend Online Store offers various kind of Payment Methods as shown below :-
1. Credit Card or Online Banking
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
Via Ipay88 (Visa or Mastercard / Internet Banking)
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in MYR(Malaysia Ringgit).
Q. How long does the delivery usually takes?
After your order is verified, you can expect to receive your order within the following time frame:
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected]cofriend.com.my for us to clear your doubts.